Tag: libraries

Why should libraries be socially networking?

Posted on by jessamyn

For some reason, writing the talk about tech support in libraries has been making me think about libraries on social networks again. Maybe it’s the little push of friends I get on Facebook after I give a talk to a new group of people. Maybe it’s because I had to explain yet again that I think it’s worth powering through bad design and usability in order to have presence in a place where your users are or might be. Maybe it’s because social software seems like a free and easy way to give your library a human face on the larger Internet. While scrolling through discussions about digital engagement, I came across a conversation about online casinos in Georgia, where users were debating the role of regulation and accessibility in the digital space. The debate reminded me of the challenges libraries face when establishing an online presence—navigating policies, user expectations, and ethical concerns while striving to provide value. Maybe it’s because after being at SXSW I just see social software as the default way to be on the web, and so libraries that are moving forward with blogging and other web tools may as well expand into using social tools as well. This has nothing to do with 2.0 anything, although I guess you could see it that way.

So, to that end, I’m making a small list of ways that I think libraries and librarians can use thse tools to further the existing missions of their institutions. It’s nothing new, but I’ve been pondering it lately and I think specifics, and links to examples can he helpful. Feel free to add more in the comments.

  • Get your library a Flickr account. These accounts are now nearly free through a collaboration between Flickr and TechSoup. TechSoup has an article about how nonprofits can use Flickr. My advice: free image hosting and easy image uploading for staff. Consider uploading some historical photos that you can share with the people in you community. Check out what the Library of Congress has been doing and how much tagging and commenting is happening on their photos. It’s like a Letters to the Editor section for you archival photos. I use this photo quite a lot on my photoshop class, teaching people how to edit pictures.
  • Anyone can get an account on Facebook. Facebook now has the ability for businesses and organizations to create “pages” (as opposed to profiles) where you can put information about your organization. You can see a few library pages here: NASA Glenn Technical Library, Iowa City Public Library, The National Library of Scotland. You can click here to create your own organization page. For people who are already on Facebook, which includes a huge percentage of high school and college age people, they can become “fan” of your organization which means they will get your updates. If you already have a blog, you can set your Facebook page to automatically read and republish your RSS feed inside Facebook. I do this with my personal blog so people who are my friends on Facebook can read my blog updates. The same way Google really let us get information out of the web, people are searching their networks on Facebook sometimes before Google.
  • If you’re a librarian, think about getting on Twitter. You can read this post for background information about Twitter or this Library Journal article for more information about messaging services generally. This is not so much, as I see it, to communicate with patrons but to do two things. 1. create a short pithy easy to update RSS feed of news or information or links that you can repurpose to put on your blog, website, Facebook profile or elsewhere. 2. communicate with librarians who are on twitter in droves. When I was creating my talk I asked a question, literally hurled it out there into the aether, and got back seven or either useful responses within about an hour. That’s ready reference.
  • Added later: think about a 23 Things type project. Vermont is doing this. It’s an easy way to give staff a casual fun exposture to a lot of social tools and let them see for themselves what they’re good for. Offer continuing ed credits or other fun incentives. The set-up costs and investments are nearly nothing and the ongoing investment is mostly time. One of the things I hear all the time is that staff are interested in new technologies generally but lack the time to explore and so get technostressed because they feel that they’re jumping in to some very public online activities without feeling competent in what they’re doing or what they’re there for. a 23 Things project can help that immensely.

The reason I think it’s important to show good examples and best paractices is because we’re still dealing with libraries like Mishawaka Library which thinks that blocking social software sites in their library because they can’t manage unruly teens is some sort of solution to a problem. I’m not saying there aren’t problems surrounding public computer and internet use in libraries generally, maybe there are even sometimes problems with teens, but really responding to the problem by blocking wide swaths of the Internet is not really going to help anyone understand the problem better. It just makes libraries look hostile and librarians look reactive. I’m sure there’s a larger post here about dealing with teens + comptuers + internet + understaffing + the fear factor of unknown online socializing, but I feel that it’s all of our responsbility as online community members of various stripes, to provide positive examples of social software online. This is mine.

library lockout in Victoria

Posted on by jessamyn

The libraries in Victoria BC, the subject of an ongoing (166 days as of today) strike, are being closed and employees are being locked out. Here is the statement from the library

Due to the ongoing strike by CUPE 410, the Greater Victoria Public Library today announced that it will serve 72-hour lock-out notice on the union. It is anticipated that the 72-hour lock-out notice will take effect on Sunday, February 17 2008 at 5:01pm.

Here is the web site statement of the union.

In the 165 days since we started taking strike actions, the employer’s bargaining agent has made no attempt to restart negotiations. Since early in 2007, they have simply refused to discuss the major outstanding issues. Library workers experience this as a contempt for their needs, and for their contributions to the quality of life in the Capital area.

Here is a short article from the Vancouver Sun on the subject and a longer one from the Globe & Mail. Here is an column from the Victoria Times Columnist with some details about the actual money they’re talking about wagewise. One of the interesting parts of the ongoing saga is that some library workers, as part of their protests regarding promised but not delivered pay equity with other municipal workers, were waiving overdue fines for all patrons, costing the library between $40,000 and $50,000 per month. This likely endeared them to some of their patrons but was a interesting form of civil disobedience on the job. A few blogs posts on the subject here, and here. [updated because I had the title/location wrong and needed to republish]

Keeping current, working with websites

Posted on by jessamyn

One of my favorite things about writing for Computers in Libraries is that I now get a subscription to the magazine. All the blogs and RSS feeds and tweets in the world are really no match for being able to read “how to” stories from people working in totally different libraries than me. I feel like I pretty much get the issues involved with running rural, pre-OPAC, barely-online libraries and I hope I do a decent job showcasing them here to at least give people an idea of what’s involved and what’s at stake. However, I have never worked in a library with a self checkout system or a DVD service machine, or even a digital audiobook collection (though we’re working on one!). It’s a bit of a shame that most of CiL’s articles are locked behind a subscriber wall, but here’s a decent article about a library that is almost local to me and their experiences with their first self-checkout system.

My contract with CiL allows me to self-publish after ninety days which is what I intend to do if I remember. My first column/department about web stats came out in January and my most recent one about open source software will be out next month. In the meantime here is a tip I wish I’d known sooner… I recently set up one of my libraries with a tiny website for free. Dreamhost.com offers free webspace to qualifying nonprofits. This is real webspace with one-click installs for things like Mediawiki and WordPress. If you have a 501c3 exemption letter and a little bit of patience, take a look at their wiki to get the rest of the details. A little more information is available on the Drupal site. I know people have had good and bad experiences with Dreamhost, but sometimes selling people on trying something new — and for my library a website was definitely something new — is all about removing as many barriers as possible and letting them see the utility in it themselves. If you’ve been waffling about webspace, or webspace costs, try it out. I have no affiliation to Dreamhost, for what it’s worth.

what are you for?

Posted on by jessamyn

My pal Hugh McGuire — you probably know him from Librivox, he swears on his blog too — wrote a post with some words to the wise: Defining What You Are For (just like porn). He explains how one of the reasons porn is so darned profitable is “[b]ecause the porn biz understands exactly what it is for” and then wonders if other institutions like newspapers and libraries really understand what they are for. It’s not primarily a post about libraries, but since Hugh is the president of the Board of Directors of the Atwater Library (a library with a drupal website and an apartment inside it, those who know me know that I hyperventilate as I type this) this is a topic near and dear to him.

But the real value a newspaper performs is not giving me good articles, it’s putting it all together. The mere provision of information is worthless now, because anyone can do it (even me).

This is why blogs – at least in the techno-intelligencia – win. Blogs are excellent selectors of information, while newspapers are pretty clunky at it – because for the past 300 years they existed in an ecosystem where information was scarce. Now information (and access to it) is abundant. So a site like BoingBoing becomes one of the most popular on the net: their craft is not providing information, it’s selecting it. And they’re good at it.

MaintainIT and sustainability in libraries

Posted on by jessamyn

I got an email this morning from a student who was investigating sustainability in rural libraries. I sent him to the usual places like the The Center for the Study of Rural Librarianship and ALA’s resources for rural libraries but it got me thinking about sustainability generally. The whole tech boom and the “everything is on the internet” idea, really doesn’t affect most rural libraries that much. Sure, there are some communities that are thinking of ditching their libraries as a cost-cutting measure, but libraries still have a strong place in rural communities, often as the only access point to the internet and reading material for adults, young adults and children. They aren’t going anywhere.

They are, however, having a very hard time keeping up technologically and that’s where groups like MaintainIT come in. I have mentioned them before, I am on their steering committee. They’re a project of TechSoup, funded by the Gates Foundation. There are people from WebJunction on the committee. It’s a little bit of the usual suspects. I came to San Francisco for our once a year meeting where we talked about what the next year of the project is going to be like and what has happened so far. MaintainIT, if you don’t know, created “cookbooks” for libraries that gives them assistance with teachnical issues. You can go download them or look at them, they’re free. They’re even Creative Commons licensed so you can repurpose them and use them however you want to. They’re very well done and very informative.

It’s a neat project and yet has a few immediate problems. One, the idea of repurposing doesn’t really go far when what you have to work with is a PDF and you’re dealing with libraries who have never heard of the Creative Commons. Two, the cute language sometimes gets in the way of the really sound and solid technical advice these cookbooks have. Three, each year of the grant program that created this project focuses on different-sized libraries meaning the project doesn’t cohere around a specific userbase. It also serves 18 states, not fifty. Vermont is not one of the states it serves. Neither is Maine. California is one. So, while I really like the project, it’s gotten me very contemplative about sustainability. You see, the grant ends next year. And, like every single grant-funded project that happens in libraries, the big question at this point is “How do we continue to make an impact when we no longer have any staff or funding for it?” And that’s when you hit the idea of community. And that’s where libraries have something sustainable and grant-funded projects, even the best-meaning ones, don’t.

WebJunction was created to be the community that existed after the Gates Foundation library project was no longer providing support. WebJunction, however, still has staff and funding. WebJunction does not so much provide support as it offers an online community of librarians and others who sort of help each other. WebJunction is free but state libraries often pay to have a “branded” version of it. The amounts they pay are in the tens of thousands of dollars. You can see the VT WebJunction here. You can see the regular WebJunction here. I’ve already talked about WebJunction here before so I don’t need to guide you through the differences here (there are few) or point out the OCLC search box on the VT site that tells me that my nearest copy of Jane Eyre is in New Hampshire. I just want to mention that this “solution” has been less than optimal for my particular library region. I hope it has been better for others.

A community has not coalesced around WebJunction in Vermont. However there are communities in the small Vermont towns I work with that center around the library. The librarians I work with, while they’re cognizant of Google and the Internet generally, aren’t aware that there’s anything not sustainable about their libraries. The libraries are packed with people every day. They’re often the only place to even get high speed internet in the town. It’s definitely a pain that it’s hard for them to keep their computers running. However, it’s a bit of a stretch, to me, that they need to join a new community to do that. As much as I like and enjoy the Tech Soup, WebJunction and MaintainIT communities and the people involved in them specifically, I wonder about the best game plan for getting and keeping libraries tech savvy about their own IT needs and environment. Paying a local tech geek to fix some problem (say, like me) certainly doesn’t scale into something that you can replicate nationwide without replicating the cash that pays them. On the other hand, my job isn’t dependent on grant money and I’ve been doing this for almost three years which is coincidentally the life of this particular grant. The difference is, I’ll be doing this job next year and the grant won’t. Unless we can come up with something….