Tag: jessamyn

Me at work, seniors learning computers

Posted on by jessamyn

Me at Work

Michael blogged about this last week I figured I’d add some more information. These are two students of mine that I visit irregularly at the Tunbridge Public Library. They’ve got pretty good computers and sharp minds but don’t know the first thing about how to navigate a file system or compose a message to save for later. We sit down and talk about how to do the things they want to do. The last time I was there, I made a little video and you can see it on YouTube.

I feel like I can just say “blah blah insert digital divide lecture here” but really, the library is doing an invaluable service here, and the job I have isn’t even paid for by the library. I’m an employee of a local technical high school that happens to take its outreach mandate very seriously and sends me to these places that happen to be libraries. If I had any tips for people wanting to do this same sort of thing, here they are.

  1. Encourage people to get laptops. I’m not a real Dell fanatic, personally, but because of them laptops aren’t as fiendishly expensive as they used to be. I really liked that my students were both using Macs because a) it’s the same kind of computer that I have and b) I find them much easier to use for someone who has never used a computer before. No need to start a flame war, but I’ve been doing this for several years and I’ve observed that my Mac students are happier with their computers. You can save people serious money if they have a laptop and they can use the library’s internet service occasionally and not have to pay to get broadband at home.
  2. Invest in wifi. If students have their own computers then you can teach them about the internet using their own computers. No matter how awesome our public access computers are, they’re not identical to the computers our patrons have at home, they’re just not. Students can learn things on the computers and then take them home and practice the exact same things.
  3. Solve problems. I used to teach a basic email class at the public library I worked at. It went great. However I would find that time and time again people would come to the class and sit through it because they had one loosely email-related question to ask. They didn’t even need an email class but there was no other way to get five minutes of dedicated staff time to ask a computer question. Consider being available in a way so that people who want a class get a class and people who just have questions can ask them. Also stress that they should come in with a problem to be solved, not just “I want to learn about computers” People who just want to learn about computers should probably go to a class.
  4. Larger groups help everyone learn. My two students got along great and it was excellent to have them learn from and teach each other as well as learn from me. Having multiple students (not a ton, maybe just two or three) encourages people to see tech support time as a limited resource, lets people see other people’s computers and their problems in a larger context, and makes computer time more sociable and less like school. Also I think people are less likely to let their technostress get the best of them if they are not in a private session with you.
  5. Keep it regular and keep it brief. Have set times when you offer tech support help. This keeps people queueing their questions to bring to you, can free up other less-savvy staff to refer people to you appropriately and the time limit means people will ask pressing questions first and prioritize their own concerns.
  6. Share with staff, create a FAQ. If I solve a problem that I see frequently (for example: how do I print just part of a web page) I’ll often share the solution with the staff so that they can know how to help people who come in with the same problem.
  7. Know when to say when. Unfortunately, the biggest problem in my area is that people need help at home, figuring out their printer, or their network or their desktop machine. I decided early on that going to people’s houses would not be part of my job. There has been a rare case where a patron got DSL and wasn’t sure how to do the self-install and I’ve traded help for a free dinner or something. Usually I’ll refer people to the professionals when they need help either buying equipment, installing something at home, or fixing a complicated problem with some legacy frankenstein PC. It’s too easy to own all of people’s future problems if you get too involved with some of these situations and I’ve sometimes had to tell people that I won’t be able to keep working with them unless they get a more stable computer or start practicing better computer hygeine.

Those are just some top-of-the-head ideas. My library background doesn’t make me special in this regard. Anyone who is okay dealing with people and knows technical stuff well could be part of an informal tech support program at your library.

Hello New York Times/Sun readers and other “hip shushers”

Posted on by jessamyn

The fashion section of the New York Times has an article titled A Hipper Crowd of Shushers which, despite the title is less annoying than the usual “librarians, they’re not as lame as you think!” articles that we see about the profession. I’m quoted in it, there’s a great picture of Peter Welsch DJing, a quote from Sarah Mercure and a bunch of other fun pictures and quips. The New York Sun has its own article on a very similar topic.

Jessamyn West, 38, an editor of “Revolting Librarians Redux: Radical Librarians Speak Out” a book that promotes social responsibility in librarianship, and the librarian behind the Web site librarian.net (its tagline is “putting the rarin’ back in librarian since 1999”) agreed that many new librarians are attracted to what they call the “Library 2.0” phenomenon. “It’s become a techie profession,” she said. In a typical day, Ms. West might send instant and e-mail messages to patrons, many of who do their research online rather than in the library. She might also check Twitter, MySpace and other social networking sites, post to her various blogs and keep current through MetaFilter and RSS feeds. Some librarians also create Wikis or podcasts.

Socially Portable, my contribution to the BIGWIG showcase

Posted on by jessamyn

I decided to do something for the BIGWIG Social Software showcase even though I wasn’t going to be at ALA. I think I missed out on most of the awesome parts of this excellent idea/event, but I was still happy to put a little something together. Then I went to NYC for a long weekend, and ALA happend in DC and I sort of forgot about it until now.

I have to say, a wiki with the exhortation “Please note that all contributions to Social Software Showcase may be edited, altered, or removed by other contributors. If you don’t want your writing to be edited mercilessly, then don’t submit it here.” (as all mediawiki wikis have) seems like an odd place to put presentations that you’d sort of hope wouldn’t be mercilessly edited, but that’s a small gripe in an otherwise enjoyable exercise. My presentation is called Socially Portable and is a short and hopefully amusing look at portable applications (for Mac and Windows) for people interested in having identities that are not just flexible but actually mobile. I hope you enjoy it. Thanks very much to Michelle, Jason and Karen for putting this together.

be social – explaining social networks to librarians and parents

Posted on by jessamyn

I did a short tour of some New Hampshire libraries over the past few days. I did a little talk called MyWhat? Decoding social technologies.. It’s only about five slides but most of it was doing a tour of some of the more popular social networks [Facebook, MySpace, Flickr] and showing how they worked, how kids were using them and what parents and librarians should know.

Remember that a lot of the digital divide that we deal with now isn’t that people don’t have computers per se, it’s that they’re not in networks and groups of people that understand them and can answer complex questions about them. The library is often an integral link in this equation. A lot of my time at these talks is spent answering questions about how these social tools work, how I use them, how librarians might use them, and how kids and teens can use them safely and effectively. A lot of the print materials I’ve come across err on the side of caution which is not a bad idea but often there’s no “Hey you really SHOULD try this” couterpoint. I hope I was able to offer that somewhat.

ubunutu follow-up, explanations and links

Posted on by jessamyn

Wow, so that was a crazy 36 hours or so. I posted that video, went to bed and woke up to find I was a minor media sensation. The video has been seen almost 14,000 times. Cory Doctorow called me an “Internet folk-hero” (which cracks me up). I wrote a bit more about that on my personal website. When people ask about social software and what it’s good for, I can now safely say that it’s good for having someone ship you a few boxes of your favorite open source OS on CD (you can get some too!), a few random marriage proposals from guys with hotmail addresses, and leveraging whatever your position is so that more people can know about it. More knowledge is good. The biggest piece of overall feedback I got was that my little video made installing an operating system look “fun” and when was the last time you had fun installing an operating system?

I do need to come clean and say that I haven’t even gone back to the library to see how the desktops are working out yet. I’m there for 90 min or so every week or every other week. I still haven’t tackled stickier issues like Internet and printer drivers. I have to change the root password now that everyone has seen it. I have installed Ubuntu a grand total of four times, once with an awful lot of help. Both my PC and my Mac laptops run Ubuntu but while it’s my OS of choice on the PC, I like the Mac OS better on the MacBook and I apologize for not being a True Believer. Here are some good Ubuntu links that people sent me either over email or in the comments. If you’re Ubuntu-curious, they will help you.