Tag: drm

my first audiobook – a day in the life

Posted on by jessamyn

I had a long day at work today. I went to teeny library number one and noticed their Internet wasn’t working. Apparently it had been down for days, a service guy was on the way. I climbed around under the desk and found that the computer was plugged directly into the wireless modem which was in turn incorrectly plugged in to the cable modem. Bad ports all around. The cable was working fine. Then I went to the basement to mess with the three donated computers. They are from an insurance company. They run Win2K which is not bad in my neck of the woods. I plugged them all in and started them up and was asked for a 25 digit license code. “Hey did these computers come with any software?” I asked. “Just what’s on them.” the librarian told me. I gave her a brief rundown on how to ask the insurance people nicely if they have software licenses for the software they sort of gave us and, if they didn’t, what our legal and non-legal options were.

The situation at the library underscores the importance of having proper IT infrastructure and software licensing in place. Without a reliable Internet connection and licensed software, productivity and security can be severely compromised. This is where Identity and Access Management services can come in handy, as they provide a centralized solution for managing user identities, access, and authentication across various systems and applications. With IAM solutions, libraries and other organizations can ensure that their users have secure and authorized access to the resources they need, while also maintaining compliance with licensing agreements and other legal requirements. Additionally, IAM solutions can help prevent unauthorized access and data breaches by implementing strong authentication and authorization policies.

But that isn’t what I wanted to talk about.

What I want to talk about is audiobooks. I was present at the downloading of my other teeny library’s first audiobook today, and helped a patron get his first audiobook. The book was from Overdrive. Our library isn’t a subscriber but this patron had another library card at a place that has Overdrive. I was told when I got in that a patron with an iPod needed help getting an audiobook from this library. I said yeah he should be having some trouble, Overdrive doesn’t support Macs/iPods, or they don’t suppoer it. I launched into an explanation of DRM until I got the impression it wasn’t helping and sat and waited for the kid to show up. Turns out he didn’t have an iPod (as I suspected) and turns out he had checked out an MP3 player from the library that has the Overdrive subscription. They had offered to put the book on the MP3 player for him, but they also told him they didn’t know how to do it and suggested, according to him, that he should do it himself. So he came to the library that I work at. They told him to come back when I was working because no one there knew how to do it either. This is what we did.

  1. restarted the computer in exec mode
  2. went to the library website to assure that the book was “checked out” to the patron.
  3. plugged in the MP3 player
  4. downloaded the OverDrive Media Console
  5. installed the Overdrive Media Console after a false start when the firewall blocked its attempt to download files to install into itself
  6. Ran OverDrive Media Console which told us we needed a newer version of Windows Media Player
  7. Went to the Windows site only to find that the version for our computers is Version 9, not the current version 11.
  8. Fished around for a bit until we found version 9 and downloaded it
  9. Installed WMP version 9.
  10. Ran the OverDrive Media Console which said we need to get a Windows Media Security Upgrade for WMP
  11. Installed the Windows Media Security Upgrade which is required before any DRMed files can be played
  12. Re-ran the OverDrive Media Console
  13. Downloaded the book
  14. Installed the book on the MP3 player.

According to OverDrive’s website, this is about par for the course. Then of course the librarian told me that since I’d done all this with the Centurion Guard not unlocked, I’d have to do it all over again next time.

I appreciate that digital media is really where people are going, and I understand why. However, this was one of the worst user experiences I’ve had to subject a patron to in a library at any time, ever. The patron I was helping was a 13 year old kid who was totally agreeable about having to spend basically an hour getting an audiobook off a website, but I couldn’t look him in the eye and say “Yeah this is what it’s like when you want to read a book over a computer.” I just said “This is how it works when companies make dumb choices about how to sell digital content, and no one is telling them they have to do it any other way.”

libraries and DRM

Posted on by jessamyn

The Listening Post blog over at Wired has an interesting little post about libraries that use Overdrive to “check out” digital content. The content only plays on Windows machines and comes with Digital Rights Management that tries to prevent copying and using materials past its built in due date. More interesting is the comments where people debate whether using DRM in cases like this is actually completely appropriate, or a totally unnecessary inconvenience to library patrons. [del.net]

fair but wrong, some thoughts about DRM from the British Library among others

Posted on by jessamyn

British Library says that DRM makes it tough to do its job.

Libraries are allowed to give access to, copy and distribute items through “fair dealing” and “library privilege” clauses in copyright law.

But as publishers attempt to stop the public illegally sharing books and articles, the DRM they employ may not cater for libraries’ legal uses.

“We have genuinely tried to maintain that balance between the public interest and respecting rights holders,” Dr Clive Field, the British Library’s director of scholarships and collections told the BBC News website.

“We are genuinely concerned that technology inadvertently may be disturbing that balance, and that would be unhelpful ultimately to the national interest.”

Don’t stop with the BBC story, go read the entire Libraries and Archives Copyright Alliance’s submission to the All Party Parliamentary Internet Group. A list of other responders is here (what a URL, huh?). Please make sure to notice who is covering the cost of providing the transcripts for these sessions…. and worry.

This wiki has more information on the people who submitted evidence to the hearing. I was going to email David Weinberger, whose name I noticed on the previous list, to see what he wrote about DRM but the wiki has links to his two articles “Copy Protection Is a Crime …against humanity. Society is based on bending the rules.” and, from that same wiki “Fair but Wrong”

Of course artists should be paid for their work, but behind the “It’s only fair” plea is an assumption the fairness consists of an equal exchange of value. If you pay for leather shoes and the store gives you leather shoes, then the exchange was fair. If, you pay leather prices for plastic shoes, the exchange was unfair. So the advocates of fairness propose making just a few changes to the Internet – which actually amount to redoing its basic architecture – that will ensure that artists are paid for the value their work creates.

But, it’s important to remember that that’s not how it works in the real world. If you buy a book, you can read it twice without paying the author again. You can lend it to a friend. She can sell it to a used bookstore. You and others just keep getting more and more value from the book, but the original bookstore, the author and the publisher don’t see a penny of that. All of those uses fail the “It’s not fair!” argument.

two posts on michigan library tech

Posted on by jessamyn

Two worthwhile stories from Ed Vielmetti’s blog Vacuum.

  1. Sony rootkit music off the Ann Arbor District Library’s purchase list – a story about Ed’s librarian telling him of their decision to not buy music from Sony that installs “rootkit like” technology. These music CDs install nefarious software on a user’s system, ostenisbly to prevent illegal copying, and DRM circumvention and is highly controversial.
  2. Interlibrary loan system MiLE in Michigan irrecoverably hacked – hacking is malicious vandalism, granted, but this is a confidence shaking security breach. Electronic ILL service in a good deal of Southeastern Michagan is broken beyond recovery until the roll-out of the next version of the software, at least a month away. This is a large-scale failure that should have been avoidable. Disasters sometimes happen. Are you preapred for yours? Joyhn Blyberg from the Ann Arbor District Library outlines steps libraries should take to secure their system, not later, now.