talking trends to New York Librarians

I just got back from my first talk/workshop of the “school year” at NNYLN’s headquarters in Potsdam, New York. I did an expanded version of my VLA web trends talk and got to also plug Firefox and WordPress as decent open source tools. I also got to meet a lot of interesting librarians and take a beautiful drive through northern New York and Vermont. The notes for my talk are here: Web Trends & Whatnot. Getting the word trend in the title means that I get to talk about Rickrolling which is one of the tiredest memes in the Internet universe and yet 1) people there hadn’t heard of it 2) I still think it’s funny because I am (not so) secretly eleven years old.

On Fact Checking and Sarah Palin and Book Banning

Hi. A lot has gone on since I posted the thread linking to the Time Magazine article about Sarah Palin. I would like to explain some things to possibly staunch the flow of emails I have gotten asking me about Comment Eleven, the supposed list of books Palin wanted to ban. That list is not in any way linked to Sarah Palin. Sarah Palin did not ban any books. She did, however, have many interactions with the Wasila librarian concerning the library’s collection and possible censorship/challenges/banning. Specific information about titles has not made it to any media report I’ve read and probably won’t. The librarian was fired, reinstated and ultimately resigned much later but not necessarily because of that incident. She is still a librarian in Alaska.

That information comes from the New York Times, ABC news and factcheck.org. There is a lot of misinformation about this entire situation and very few concrete facts. The list of books can be found other places on the Internet, and most recently on Snopes. Please go to Snopes if you need a site on the Internet to send people to who are still sending you that list.

Now, let’s look at what we do know. I actually got an email from the guy who left that comment on my blog. I’ve removed his last name because he asked me to. It would be easy enough to find elsewhere. Please do not repost it here. His assertion is that someone at his school was playing a trick on him leaving that comment and his email address. I verified that he lived in the same place where the IP address of the comment came from. I made him friend me on Facebook so that I was certain the person who sent me the email was in fact the person (or at least had an identical name and email address) who left the comment. The man on Facebook is a real person and if this is some sort of nefarious scheme, it’s a dense and complicated one. I think it’s just a weird throwaway comment that happened at an exact time and place to gain traction and become a big deal.

I think I followed decent procedures both commenting multiple times in-thread and leaving a disclaimer on my original post that I didn’t think the list was accurate. Other people commented similarly in the thread as well. But you know what? People don’t read comments. Many of them didn’t read the post before or after I’d amended it. Or, they got the list over email, see it attributed to librarian.net and wrote me an email asking did I write it or was it accurate? I wrote back to every single person who asked me this (including people you may have heard of, interestingly enough) saying that there was no truth to the list and giving some backstory. The question I ask myself was and is: where does my responsibility for this begin and end? It was clear by the comments and the email I received that many people didn’t think I went far enough. I got at least a few SHAME ON YOU emails and comments from both sides of the Palin debates. I find those sorts of emails and comments disturbing.

Not that it matters particularly, but this weekend was also my birthday.

I’ve also been keeping an eye on several Palin threads where I work at MetaFilter (one with well over 4000 comments), so I simply didn’t have more time and attention to give to this thread on my blog and I closed the comments. I also created a comment policy of a sort, to give me a better leg to stand on if there’s a runaway thread like that in the future. My basic policy is as follows: I will not edit or delete other people’s comments (unless there’s a privacy or stalking-type issue) at the request of another reader. I may delete comments that are off-topic, abusive or just plain crazy. I’m fine with people disagreeing with me or other commenters. I’m less fine with people using my blog as a place to post anti-topic screeds and/or harass and insult other readers or me.

So, I encourage people who are still interested in the topic to find a place on the Internet that makes them happy and go find people to talk to about this topic. I’ll be leaving comments open here unless this thread just fills up with more PALIN SUCKS/OBAMA SUCKS type of talk. There are two librarian-oriented sites out there about Palin: Librarians Against Palin and Librarians For Palin that I would suggest keeping an eye on in the meantime.

I think this topic generally is important, but I don’t want to turn this blog into a political shouting match. I’d encourage you all to do your own research, impart your findings as honestly as you can, and be prepared when new information may come out that changes the way the playing field looks to you. It’s going to be a long few months in the US and we could use good fact-checking more than ever. Thanks, in a general sense, for all your attention.

something fun for a rainy Tuesday

Hi there — I’ve been answering a lot of Palin-related email over the past few days and getting ready for some upcoming travel. I found this link during non-work-related web surfing and enjoyed the fact that it’s a fun, possibly awesome YouTube video that got the attention of the Guardian’s film critic and it was put together by Alonzo Mosley (pseud.) a self-described librarian in Florida who did the research that makes it so terrific. Here’s his blog where he’s also recently posted a centennial edition of the 100 movies, 100 quotes video.

the value of social Q&A

As someone who participates in many “social Q&A” sites and who runs one, I’m always interested in seeing people talking about them. I’m much more interested in this whole phenomenon than I am in Library 2.0 generally, even though I think they’re package and parcel of the same thing: computer-mediated and -assisted interaction between people who are geographically dispersed but share other common interests. As librarians we think about this a lot. Our patron base is becoming more dispersed even as our funding basis remains, in most cases, local.

First Monday has an article this month about these sites with some hard data, “Exploring characteristics and effects of user participation in online social Q&A sites” They use data from 55,000 Yahoo Answers questions (as an aside, Ask MetaFilter just reached its 100,000th question which was sort of exciting) and do a good survey of the existing literature. It’s an enjoyable read and really comes down to an elucidation of one of the first things I learned in library school: people ask their friends to help them with their information needs before they ask experts or professionals. Getting more granular about why this may be, and shifting the arena slightly to encompass the online world, this paper examines why.

Gazan (2006) divided questioners into Specialists and Synthesists. Specialists are more like knowledge experts who provide answers without referencing other sources, while Synthesists are the ones who do not claim any expertise and provide answers with references. Gazan (2007) identified two roles of answerers as Seekers and Sloths, depending on whether they have continuous conversation/interaction with other members after posting questions. Seekers demonstrate active engagement with the community and pursue communication regarding their questions. Sloths do not pursue further interaction with community members after receiving answers to their questions.

The article also looks into the Google Answers model for some insight into why it failed while Yahoo Answers succeeded.

Overall, it appears that Yahoo! Answers has developed a responsive community in which users voluntarily participate as both consumers and contributors. In comparison, Google Answers featured many one–time consumers and a small number of contributors who could only cover one–third of questions. Based on these observations, we suppose that Google’s approach of controlling the quality of answers, by not allowing users other than pre–approved ‘researchers’ to answer queries, led to a failure of the service. Yahoo! Answers’ open participatory model, on the other hand, appears to be successful, with a strong community in place.

Meanwhile, remember ChaCha? Apparently it’s not doing so well.

UMich Library Photo and some reflection

I’m using the Library of Congress version of this photo of the reading room at the University of Michigan library (which has not made its way to Flickr yet) but I found this image via Shorpy. It’s a nice non-Flickr illustration of how having a way to have users comment on your content can increase everyone’s level of knowledge. The first comment has a link to this web site which contains another photo of the same room, highlighting the statue, and the story of what happened to it.