‘puters

overdrive/netlibrary meeting – a dramatic reenactment

I went to a great meeting today. It was a collection of Vermont librarians interested in possibly purchasing digital audiobooks for use in their libraries. It was an informal no vendor meeting to discuss and compare options, look at what did and didn’t work in New Hampshire with Overdrive and get everyone on the same page regarding what has and hasn’t already been done and how the systems work. It was fun, I met some new people and I learned some things. I IMed with a friend from the meeting (yay for library wifi – thanks Brown Public Library) and told him I was talking about downloadable audiobooks and he thought I was in a vendor meeting. He transcribed my likely scenario thusly.

Vendor: DRM DRM DRM DRM
Library: FREE AND OPERABLE
Vendor: DRM DRM DRM DRM
Library: F*ck you.
Vendor: Whatever.. good luck finding another vendor
Library: Grawr. DRM :(

So true. We had maybe two viable options for a library-grade downloadable audiobook service. The weird part is that patrons can more easily buy their own content, but to get the “checkoutability” it requires DRM and that puts this into the arena of the heavy hitters vendorwise.

how to make a “we’ve got ubuntu” announcement

Posted on 04Sep0704Sep07 by jessamyn

Doug Lord from the Connecticut State Library passed along a neat little post from the Conntech listserv from the Cheshire Public Library announcing their new Ubuntu computer. Notice how psyched they sound, how easy the install is, how familiar the applications sound. Got some old hardware? Try it yourself.

Overdrive and audiobooks and the pervasive ipod

Posted on 17Aug0717Aug07 by jessamyn

New Orleans Public Library is offering audiobooks for their patrons via Overdrive which I read on Shannon’s blog and also on the NOLA blog. New Hampshire public libraries also offer downloadable audiobooks via Overdrive. Well, they’re downloadable to anything but an iPod, the most popular make and model of MP3 player. This is because, generally speaking, iPods don’t play DRM-ed Windows Media files which are the types of files Overdrive makes available. Overdrive makes audiobooks available in this file format because you can program things like “expiration date” into the digital rights management of the file. This allows Overdrive to sell “checkoutable” books to libraries. Some libraries in Vermont are considering going with Overdrive also. I personally think that this is great. However, I also think that it’s just part of what we should be doing to bring digital content and digital content awareness to patrons.

Every time a patron checks out a book via Overdrive, you as the library have an educational opportunity. You can say “Here is this service we are providing you. Yes it won’t work on an/your iPod. Yes there are other ways to get audiobooks for your iPod and some of them are even free. We have provided links to other ways to get audiobooks on our website right next to the Overdrive link.” What do we usually say? Well if my anecdotal experience is any indication — take with a grain of salt of course — we say “Yes you can check out an audiobook via Overdrive. No it won’t work on your iPod. This is the fault of [insert suspected faultmaker — whether it’s Steve Jobs or Bill Gates or Overdrive].” and then the story ends there. We can do better.

If you’re using Overdrive — and good on them for getting to the market first with digital content that provides library patrons with the Real Library Experience — why don’t you also consider encouraging and assisting patrons with finding free audiobooks as well? It’s sort of a weird thing to do since both types of books are “free” as far as the patrons are concerned, but one type is free for everyone and one type is paid for, actually subscribed to, by the library. There’s another whole post sometime down the road about whether it’s our business as libraries to help the patrons save us money, but for now, please enjoy these providers of quality FREE audiobook content. Librivox for public domain books, the classic poetry podcast , podiobooks for serialized scifi, and many more listed on this page at Openculture.

Me at work, seniors learning computers

Posted on 09Jul0709Jul07 by jessamyn

Michael blogged about this last week I figured I’d add some more information. These are two students of mine that I visit irregularly at the Tunbridge Public Library. They’ve got pretty good computers and sharp minds but don’t know the first thing about how to navigate a file system or compose a message to save for later. We sit down and talk about how to do the things they want to do. The last time I was there, I made a little video and you can see it on YouTube.

I feel like I can just say “blah blah insert digital divide lecture here” but really, the library is doing an invaluable service here, and the job I have isn’t even paid for by the library. I’m an employee of a local technical high school that happens to take its outreach mandate very seriously and sends me to these places that happen to be libraries. If I had any tips for people wanting to do this same sort of thing, here they are.

Encourage people to get laptops. I’m not a real Dell fanatic, personally, but because of them laptops aren’t as fiendishly expensive as they used to be. I really liked that my students were both using Macs because a) it’s the same kind of computer that I have and b) I find them much easier to use for someone who has never used a computer before. No need to start a flame war, but I’ve been doing this for several years and I’ve observed that my Mac students are happier with their computers. You can save people serious money if they have a laptop and they can use the library’s internet service occasionally and not have to pay to get broadband at home.
Invest in wifi. If students have their own computers then you can teach them about the internet using their own computers. No matter how awesome our public access computers are, they’re not identical to the computers our patrons have at home, they’re just not. Students can learn things on the computers and then take them home and practice the exact same things.
Solve problems. I used to teach a basic email class at the public library I worked at. It went great. However I would find that time and time again people would come to the class and sit through it because they had one loosely email-related question to ask. They didn’t even need an email class but there was no other way to get five minutes of dedicated staff time to ask a computer question. Consider being available in a way so that people who want a class get a class and people who just have questions can ask them. Also stress that they should come in with a problem to be solved, not just “I want to learn about computers” People who just want to learn about computers should probably go to a class.
Larger groups help everyone learn. My two students got along great and it was excellent to have them learn from and teach each other as well as learn from me. Having multiple students (not a ton, maybe just two or three) encourages people to see tech support time as a limited resource, lets people see other people’s computers and their problems in a larger context, and makes computer time more sociable and less like school. Also I think people are less likely to let their technostress get the best of them if they are not in a private session with you.
Keep it regular and keep it brief. Have set times when you offer tech support help. This keeps people queueing their questions to bring to you, can free up other less-savvy staff to refer people to you appropriately and the time limit means people will ask pressing questions first and prioritize their own concerns.
Share with staff, create a FAQ. If I solve a problem that I see frequently (for example: how do I print just part of a web page) I’ll often share the solution with the staff so that they can know how to help people who come in with the same problem.
Know when to say when. Unfortunately, the biggest problem in my area is that people need help at home, figuring out their printer, or their network or their desktop machine. I decided early on that going to people’s houses would not be part of my job. There has been a rare case where a patron got DSL and wasn’t sure how to do the self-install and I’ve traded help for a free dinner or something. Usually I’ll refer people to the professionals when they need help either buying equipment, installing something at home, or fixing a complicated problem with some legacy frankenstein PC. It’s too easy to own all of people’s future problems if you get too involved with some of these situations and I’ve sometimes had to tell people that I won’t be able to keep working with them unless they get a more stable computer or start practicing better computer hygeine.

Those are just some top-of-the-head ideas. My library background doesn’t make me special in this regard. Anyone who is okay dealing with people and knows technical stuff well could be part of an informal tech support program at your library.

some more open source ubuntu help for libraries

Posted on 05Jul07 by jessamyn

School Library Journal this month has a test drive of Edubuntu — the Ubuntu distribution that was created for use in classrooms.

When I installed Edubuntu on three different generations of laptops, each with different wireless cards, I was astounded at how easy it was. In every case, the first thing Edubuntu did was sniff the wireless card, install it, and hop right onto the Net. Plus, every display was configured and sized just right, every touch pad and sound card functioned, hardware just worked.

Jim Mann is the Technology Coordinator at the Greene County Public Library in Xenia Ohio. I met him when I was in Ohio last spring. He has created a series of very professional videos on YouTube on how to use Eudbuntu in libraries to maximize the hardware you have especially with old and outdated computers. These videos are very easy to understand and super clear.

We’re going to show you how to turn a pile of junk into useful inexpensive literally free computers that you can use in your library or that you can use with a public service group or with a school.