Johnson County Library involves patrons in their six-week Sixties film series and programming by having them write memory cards about that era. The cards are then displayed in the library and also online.
Category: libraries
how to become the nordstroms of public libraries
I was cleaning off my desktop and came across this little helpful list from an old ALA program How to Become the Nordstrom of Public Libraries [word doc] by Robert Spector. You’ll notice most of these items don’t even cost anything.
1. Provide Your Customer With Choices
2. Create An Inviting Place for Your Customers
3. Hire Nice, Motivated People; (Hire the Smile, Train The Skill)
4. Sell The Relationship: Service Your Customers Through The Products And Services You Sell
5. Empower Employees To Take Ownership
6. Dump The Rules: Tear Down The Barriers To Customer Service
7. Promote Teamwork
8. Commit 100% To Customer Service
2. Create An Inviting Place for Your Customers
3. Hire Nice, Motivated People; (Hire the Smile, Train The Skill)
4. Sell The Relationship: Service Your Customers Through The Products And Services You Sell
5. Empower Employees To Take Ownership
6. Dump The Rules: Tear Down The Barriers To Customer Service
7. Promote Teamwork
8. Commit 100% To Customer Service
still national library card sign up month
It’s still National Library Card Sign Up Month. Here is a somewhat weird article about, in general, what your library might do for you. I am a bit creeped out by numbers 14, 17 and 19. [lisnews]
library lawn mower makes more than librarian
Bizarre little story about the cost of grass mowing at the Auburn Branch of the Bay County [MI] library system. [thanks tom]
weekend event – special library visit
When I made my plans to get out of town for my birthday this coming weekend, my only thought was to be somewhere in the Northeast Kingdom, on a lake, someplace that served breakfast. I didn’t know that the place I chose was near The Haskell Free Library one of the more unusual libraries in the US [and in Canada]