Category: access

Karen Coyle has an excellent blog post about some of the ridiculousness we’ve been getting used to lately in terms of copyright and copyright notices. This includes libraries that say you can’t make a digital copy of a public domain imags that they make available (debatable but still odd-sounding) a copyright notice on a blank book and what the heck is up with the innocuous sounding Computer & Communications Industry Association.

This brief but popular story about an Australian teenager doing an end-run around a government sponsored pornography filter doesn’t have much to do with libraries. However, it has some applicability to our CIPA situation here in the states in a few ways.

1. Filtering is expensive but no one knows how expensive. Should a porn filter for your library cost $100 or $1000 or $10000? Should you pay less for one that works less well? Is it even acceptable to have one that doesn’t work? Do any porn filters actually work completely well, any at all?
2. The filter in the story was created, at a cost of $84 million, and would be made available free to every family in Australia. This is in addition to the government wanting to require all ISPs to make a filtering option available with their services. A quick read of this second article indicates that the filters aren’t just for porn, or rather there are varieties of the filter one of which also filters chat rooms. Now chat rooms can be used for porn but they can also be used in many other legitimate ways. I’d argue legitimate uses account for almost all chatroom use among children and young adults. So, beware of mission creep. If you’re trying to stop kids from looking at explicit sex pictures, that’s one thing. If you’re trying to stop them from communicating with others or being communicated with in ways you don’t approve of, be above board about it.
3. Any librarian who has to work with filtering software knows the ways that kids or others get around it. There’s the Google cache hack, the Google images hack, anonymous proxies, proxies from home and many many more. If you can get to the internet at all, you can figure out, usually, how to get to the rest of the Internet.

Want to try it yourself? Here’s some instructions.

Now that I’m somewhat affiliated with the MaintainIT project I am trying to put my crabbiness aside and interact more with WebJunction. I’m thinking about even trying to attend a webinar about Practical Techniques for Supporting Public Computing. I stepped through the instructions for getting their helper applications set up and it went pretty smoothly albeit very slowly. I’m going to see if any of the librarians I work with here are interested in trying this process out, including the set-up which involves disabling pop-up blockers, sending and receiving audio via their application, as well as running a bunch of java applications. I’m interested to see if it was as simple for them as it was for me.

The only part I was dissatisfied with, from a personal perspective, was the overly-cute “door hanger for E-learners“. First of all, learning is learning and calling something E-anything really sounds like you discovered the Internet yesterday. Second, for a two page PDF that basically just says “I’m busy” with the WJ logo [actually it says “I am participating in an online course that is critical to my job performance” among other things, but I am overly sensitive to hyperbole so maybe this sounds normal to other people] why is it a 2.3 MB file? Just because most public libraries now have broadband doesn’t really mean we should be using it up with overly-large files. For the libraries that don’t have broadband, this is a forty minute download.

So, my constructive feedback, up to this point.

– the webinar software works well, I’m pleased it works on my Mac
– I’m glad WebJunction is functional, I’d like to see it look decent on Firefox on my Mac. I sent in a help request about this little problem
– I wish WebJunction had URLs and filenames that gave me some idea what was behind them. Why isn’t the door hanger called webinar_door_hanger.pdf or something so when I dump it on my hard drive I know what is is? Why aren’t we optimizing our web pages for Google?
– If you’re in advocacy work, it’s sometime tough to draw the line between what level of branding is appropriate to keep you able to do your work and get grants and what amount is actively getting in the way of delivering services. I’m really happy that WJ is using more platform independent means of content delivery despite the fact that they’re at least partially funded by the Bill and Melinda Gates Foundation (as is MaintainIT). I hope they continue to support libraries in whatever technology choices they decide to make. A search for Ubuntu on WebJunction only gets no hits in the site itself and nets a few discussion topics, though this one should be required reading for any library thinking about making the big expensive step to Vista.
– No more 2 MB PDFs please. Since we’re working with people who, in many cases, are not that tech savvy, I feel that every choice we make should specifically send the message that technology is manageable, understandable and hopefully fun. There are best practices for usability just like there are best practices for accessibility and we should be working hard to move from “hey it works!” to “wow, this works WELL.”

update: I take back what I said about cross-platform support. What I emailed WebJunction asking why one of their pages didn’t look right on my browser (see photo above) the email I got back said, embarassingly:

Hello!

At this time, WebJunction does not support Macintosh browsers. However, I will make note of the display anomaly you reported for future implementations.

Thanks!
M____ B______
WebJunction Training & Support Specialist
support@webjunction.org
800-848-5878 x0000

If it’s 2007 and you can’t design your web pages to be at least readable on a Mac browser, you should rethink your commitment to enabling “relevant, vibrant, sustainable libraries for every community” (emphasis mine) in my opinion. I appreciated the speedy response, though. update: and someone else explained to me how my browser was probably caching an old stylesheet from that page and if I just did a shift-reload it might clear up the problem. Guess what? It totally did. No love for the no-mac-supporting tech support, but at least the website isn’t broken. Cautiously optimistic I am….