#1. Does not happen in a library. Happens to a librarian. No swearing.
#2. Happens in a library. Happens with a librarian. Some swearing, actually mostly swearing.
3 thoughts on “links to two customer service stories you might like”
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so is the second example count as like, “getting down” with the youngsters?
Again with the librarian/library/swearing: http://www.overheardintheoffice.com/archives/003821.html
is that really a ‘customer service’ story? or is it a tale of ‘holding that mirror a little higher’?