1999
- cluetrain manifesto & librarian.net
- the nature of the web is changing the nature of marketing and salesmanship
"These markets are conversations. Their members communicate in
language that is natural, open, honest, direct, funny and often
shocking. Whether explaining or complaining, joking or serious,
the human voice is unmistakably genuine. It can't be faked."
Who gets it, and who doesn't?
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