second to last day on the job

Hi. I spent my second to last day on the job getting bitched out over the phone by an older woman who was upset that I asked if she had a library card before I filled out an ILL form for her. She was mad that we didn’t have the book, mad that it would take a while to get it in, and mad that we wouldn’t call her to tell her when it was coming before it arrived. I got a lecture on public service which was both humbling and infuriating. Next week I’ll be speaking at Marlboro College in Vermont and then at the New Jersey Library Association conference. I’m putting together a teeny Spring Tour page with my other speaking dates on it. Please stop by and say hello if you’re in the area.