WebJunction finally wore down my resistance. After several attempts to get paid work for them over the years failed, I wrote them an article for free. The good news is that they're all incredibly nice, flexible on deadlines, and not heavy-pencil editors so my article is pretty much how I wrote it. It appears in their Focus on Systems Librarianship section [which is full of good reading by the way] and is called "Those Darned Users! how to serve your users without sacrificing safety, privacy, or your sanity."