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12Feb04 : which is more important, improving service or cutting costs??
12Feb04 : which is more important, improving service or cutting costs??NYPL has hired consultants. You may remember McKinsey & Co. as the people who advised cost-cutting at Disneyland
The McKinsey & Company consulting firm has been contracted to review all Library operations and make recommendations about how we can improve service delivery, both internally and externally in the context of the current economic realities.